Frequently Asked Questions

Walk-ins are welcome for most routine lab tests. For specialized tests or imaging, we recommend booking an appointment to ensure minimal wait time and proper preparation guidance. You can book online or call us.

Fasting means no food or calorie-containing drinks (only water) for usually 8–12 hours before your test. Overnight fasting (e.g. nothing after 10 PM if test is at 8 AM) is typical. We will specify when you book or in your preparation sheet.

Many routine tests (CBC, blood sugar, kidney/liver function) are reported same day or within 24 hours. Culture and some specialized tests may take 2–5 days. Your report will indicate the turnaround time, and we can notify you when results are ready.

Results can be collected in person with ID, sent securely by email, or viewed via our patient portal (where available). Use the reference number on your receipt to track status online.

We work with major health insurers and corporate schemes. Please bring your insurance card and any referral forms. For exact coverage, contact your insurer or our billing desk. Self-pay options and discounts are also available.

Yes. Our staff are trained in pediatric phlebotomy. We use smaller needles and distraction techniques to make the experience as comfortable as possible. Parent or guardian consent and presence are required.

Home collection is available for select tests and areas. There may be an additional fee. Please call or book online and choose “Home Collection” to check availability and schedule.

Our reports include reference ranges and brief comments where needed. For full interpretation and next steps, please see your referring doctor. Executive and selected bookings include a consultation with our physician.

You can cancel or reschedule via the confirmation link in your booking email, through our website under “Book Appointment,” or by calling us. We ask for at least 2 hours’ notice when possible.

Bring a valid ID, your doctor’s referral (if any), insurance card if using insurance, and any previous relevant reports. For fasting tests, ensure you have fasted as instructed.

We use automated analyzers and strict quality control. Our labs are accredited (e.g. CAP, ISO 15189) and participate in external quality assurance programs. All critical results are verified before release.

Yes. We comply with data protection and medical confidentiality regulations. Your results and personal data are only shared with you and, with your consent, your referring doctor. See our Privacy Policy for details.